Article facts
| Field | Visible value |
|---|---|
| 2PayApp role | Business payment platform and customer relationship |
| Can other institutions be involved? | Yes |
| Roles they may perform | Account details, holding or safeguarding funds, executing payments, rail access, currency conversion |
| Can the provider differ by currency or rail? | Yes |
| Where the roles are named | The customer agreement and service documentation |
| Is one provider's status 2PayApp's status? | No |
| Last reviewed | 2026-09-09 |
Which roles can sit with another institution
A single payment can involve more than one entity. The roles that can be performed by a regulated financial institution or a payment service provider are:
- issuing account details;
- holding or safeguarding funds;
- executing payments;
- providing access to a payment rail;
- processing currency conversions.
These roles do not have to sit with the same entity, and they do not have to be the same for EUR, GBP and USD.
Why the answer is not a single name on this page
The set of providers involved depends on the configuration approved for a company: its currencies, rails, account identifiers and the flows it was approved for. A generic list published on a public page would be wrong for some customers and would go stale as configurations change.
The accurate, current answer for your company is in the documentation you sign. That is where it is contractual rather than illustrative.
What to check before you rely on the account
Your customer agreement should identify:
- the contractual service provider;
- the institution providing account details;
- the entity holding or safeguarding funds;
- the entity executing payments;
- the applicable regulatory framework;
- whether a deposit-protection or compensation scheme applies.
If any of these is unclear in the documentation you were given, ask before moving money through the account.
What this does not mean
- A provider's authorisation is not 2PayApp's authorisation, and must not be presented as one.
- The involvement of a regulated institution does not make 2PayApp a bank.
- The involvement of a regulated institution does not by itself mean that balances carry deposit protection.
Frequently asked questions
Why does the website not list the providers? Because the correct list is per customer and per configuration, and it is contractual. It is stated in your agreement.
Can the provider change during the relationship? Provider arrangements can change. Material changes are reflected in the applicable service documentation.
Does a provider's licence cover everything 2PayApp offers? No. A provider's authorisation covers what that provider does, in the scope for which it is authorised.
Who do I complain to? Start with the channel named in your customer agreement. See How do I raise a complaint?.
This article is explanatory. The applicable customer agreement and service documentation prevail if they differ from it.