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How a 2PayApp business account works, before you apply.

What the account does, who can apply, which documents are requested, how payments and acquiring settlements work, and what it costs.

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Getting started
Identifiers
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Someone asked us to change payment detailsDo not act on the message. Confirm the change by voice, on a number you already had. Changing beneficiary or settlement details on the strength of an email is the most common way a company loses money.How to recognise official communications
A payment is held or has not arrivedCheck whether information was requested. A payment can be held for legal, sanctions, compliance, provider or network reasons, or because the payment information is incomplete or inconsistent.Why a payment can be delayed or rejected
Will our acquirer accept the account details?Not necessarily. Every acquiring provider applies its own payout requirements. Confirm with your provider before you change a settlement instruction.Will my acquirer accept 2PayApp account details?
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Getting started6 articlesWhat a business payment account is, who can apply, how account opening works step by step, which documents are requested, and what the account offer contains.Open section
Accounts and identifiers4 articlesDedicated GB IBANs and virtual IBANs: what each one is, how they help reconcile incoming payments, and why not every customer receives them.Open section
Payments and rails5 articlesSupported currencies and the five payment rails, how to choose between them, why a SEPA Instant payment is not always instant, and why a SWIFT payment can arrive short.Open section
Merchant settlements5 articlesReceiving acquiring settlement payouts, how settlement differs from card acquiring, whether your acquirer will accept the account details, and what merchants are asked to provide.Open section
Currency exchange2 articlesHow exchange between supported currencies works, how to compare what it actually costs, and what the corporate crypto exchange is.Open section
Pricing2 articlesWhat a business payment account costs, what the indicative starting prices cover, and which factors shape the final figures stated in your offer.Open section
Most asked

Most asked questions

2PayApp does not publish a guaranteed onboarding time. The timeline depends on the company structure, business model, jurisdictions, completeness of the supporting documents and whether additional information is required. The largest factor a company controls is the quality of what it submits first.Read the full answer

About 2PayApp

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Company details, the FINTRAC and Bank of Canada registrations, who issues account details and holds funds, why compliance checks happen and how to verify all of it are kept separately.

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Every Help and Trust article carries a Last reviewed date and states plainly what it does not claim. An article that no longer reflects the current position is corrected or withdrawn, not left standing.

Important.

Help and Trust articles are explanatory. The applicable customer agreement, the individual offer and the service documentation prevail if they differ.

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Existing customer

Message support from your dashboard

If you already have a 2PayApp account, sign in and message support directly from your dashboard. A thread there reaches the team that already holds your company file, so you can ask the question without explaining the account first.

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Not a customer yet

Ask the team by email

Support chat lives in the dashboard, so it opens once there is an account. Before that, email your question — say what the company does and which currencies and payments it needs — and the team answers to the same address.

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Reference

Legal and support

Terms & Conditions for Business
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Cookie Policy
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Compliance and Fund Protection
Pricing
Business Payments Glossary
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