Article facts
| The offer states | Why it matters |
|---|---|
| Available currencies | Which of EUR, GBP and USD are enabled |
| Account details | Dedicated GB IBAN and virtual IBANs, where included |
| Payment rails | Which of SEPA, SEPA Instant, Faster Payments, SWIFT, ACH |
| Transaction limits | The amounts your company may move |
| Pricing | The fees that apply to you, not the indicative ones |
| Permitted account use | What the account may be used for |
| Applicable legal terms | The documents governing the relationship |
| Last reviewed | 2026-09-09 |
Why the offer matters more than any page on this site
Public pages describe what the platform can do. The offer records what was approved for your company. Where the two differ, the offer is correct.
Keep it. It is the reference for your limits, your pricing and your permitted use, and it is what your finance and compliance teams will need when they are asked how the account works.
What to check before accepting
- the legal name of the entity you are contracting with;
- the currencies and rails, and the directions enabled for each;
- the account identifiers included, and whether they are for incoming payments only;
- limits, per transaction and per period;
- pricing, including what is charged separately;
- permitted account use, and anything excluded;
- who holds or safeguards funds, and whether any protection scheme applies;
- governing law, the complaints route, and suspension and termination rules.
If a point matters to your risk assessment and it is not in the document, ask for it in writing before accepting.
After acceptance
The account becomes operational once all required agreements and onboarding steps are complete. Changes to the configuration later — a new currency, a new rail, a higher limit — normally require a review under the applicable terms.
Frequently asked questions
Is the offer the same as the customer agreement? They are different documents. The agreement governs the relationship; the offer records your configuration.
Can two customers have different offers under the same agreement? Yes. That is the point of the offer.
Are the indicative prices on the website binding? No. The offer and the pricing schedule are.
Can the configuration change later? Yes, under the applicable terms, normally after a review.
This article is explanatory. The individual offer and the applicable agreements prevail if they differ from it.