Article facts
| Group | What is asked for |
|---|---|
| The company | Company and beneficial-owner information |
| What you sell | Description of products or services; website or physical-location details |
| How you accept payments | Acquiring agreements; which PSPs or acquirers are used |
| Evidence of activity | Processing statements |
| Scale | Expected monthly settlement volume; average and maximum transaction values |
| Risk profile | Refund and chargeback information |
| Geography | Customer and operating jurisdictions |
| Money | Settlement currencies; source-of-funds documentation |
| Last reviewed | 2026-09-09 |
What a merchant should be ready to explain
- how payments are accepted;
- which PSPs or acquirers are used;
- settlement currencies;
- monthly processing and settlement volumes;
- average transaction value;
- refunds and chargebacks;
- delivery and fulfilment processes;
- customer countries;
- products or services offered.
Why refunds, chargebacks and fulfilment are asked about
They describe the risk in the flow, not the size of it. A business with a long delivery lead time, a subscription model or an elevated chargeback rate has a different profile from one that ships immediately, even at identical volume. Answering these plainly and early is faster than having them inferred from processing statements later.
Preparing before you apply
Have the acquiring agreements and recent processing or settlement statements to hand before starting. This is the single biggest lever a merchant has on the length of onboarding — it is the evidence that connects the described business to real money.
State expected volumes realistically, including seasonal peaks. Limits are confirmed as part of the approved account offer, and a figure set from a quiet month will need revisiting during a busy one.
Frequently asked questions
Can more be requested? Yes. Additional information may be required depending on the industry and transaction profile.
Do we need statements from every acquirer? Each payment flow is reviewed, so expect to evidence each provider you intend to receive settlements from.
We are a new merchant with no processing history. Can we apply? You may apply. Provide whatever evidences the business — contracts, the website, product documentation, the acquiring agreement — and expect the profile to be assessed on that basis.
Where do we send documents? Through the official onboarding flow or the channel your contact named. Never in response to an unexpected message.
This article is explanatory. The requirements communicated during onboarding prevail if they differ from it.