Article facts
| Group | Examples |
|---|---|
| Corporate records | Certificate of incorporation, articles or memorandum, current registry extract |
| Ownership and control | Shareholder register, director register, beneficial-owner information |
| Identity | Identity and address documentation for directors, representatives and UBOs |
| Address | Proof of business address |
| Permissions | Licences where applicable |
| Business activity | Contracts, invoices, financial statements, payment statements, website and product information |
| Merchant-specific | Acquiring agreements, processing and settlement statements |
| Last reviewed | 2026-09-09 |
Corporate documents
- certificate of incorporation;
- articles or memorandum of association;
- current registry extract;
- shareholder register;
- director register;
- proof of business address;
- licences where applicable.
A registry extract should be current. An extract from several years ago does not evidence today's ownership.
People
Identity and address documentation may be required for directors, authorised representatives and ultimate beneficial owners. Additional source-of-wealth information may be requested depending on the profile.
Evidence of business activity
- customer or supplier contracts;
- invoices;
- financial statements;
- bank or payment statements;
- website or application information;
- product documentation;
- acquiring agreements;
- processing and settlement statements.
This is the group that most often causes a second round. The purpose is to show that the described business is the business that actually happens, so documents that match the described activity in names, dates and amounts are the useful ones.
Practical rules
- Send complete documents, not cropped screenshots.
- Do not redact the counterparty, date or amount.
- Provide translations where requested.
- Keep the entity name consistent across documents and the application.
- Send documents only through the official onboarding flow or the channel your contact named.
Frequently asked questions
Why is one list not published? The list depends on jurisdiction, entity type, ownership, industry, requested services and payment flows.
Can more be requested later? Yes. Additional documents may be requested during the review and after approval.
Will a screenshot do? Often not. A full statement or export is usually required.
Do the owners have to provide documents too? Directors, authorised representatives and ultimate beneficial owners may all be in scope.
This article is explanatory. The requirements communicated during onboarding prevail if they differ from it.