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Accounts and identifiers

Does every customer receive a GB IBAN and virtual IBANs?

No. A dedicated GB IBAN may be available depending on eligibility, compliance approval and account configuration, and virtual IBANs are not included for every customer either. The number of identifiers, their currencies and their permitted payment types are determined during onboarding and stated in the individual offer.

Last reviewed: 2026-09-09

Article facts

FieldVisible value
Dedicated GB IBAN for everyone?No
Virtual IBANs for everyone?No
What determines itEligibility, compliance approval, account configuration
Who decides how manyThe onboarding review
Where it is confirmedThe individual offer
Can it change later?Yes, under the applicable terms
Last reviewed2026-09-09

Why identifiers are not automatic

An account identifier is part of the approved configuration, like currencies, rails and limits. It follows the review of the company, its flows and its counterparties — not the choice of a plan.

A company that receives settlements from four acquiring providers has a clear reason for several identifiers. A company with one incoming flow generally does not, and asking for identifiers without a use case slows the review rather than speeding it.

How to ask for what you need

State the use case, not the quantity:

  • how many acquiring providers or platforms pay you out;
  • how many stores, websites or entities the payments belong to;
  • which currencies each flow arrives in;
  • whether the flows must be reported separately.

The configuration then follows from something verifiable.

What to do while you wait

Use the account details actually shown in your account. Do not publish or send an identifier to a payer before it is confirmed, and do not change a settlement instruction with an acquiring provider until that provider has confirmed it can pay out to the new details.

Frequently asked questions

Can we get a GB IBAN later? A change to the configuration is possible under the applicable terms and normally requires review.

Can we get more virtual IBANs later? Yes, subject to the same process and a use case.

Are identifiers charged? Additional fees may apply to virtual IBANs. Your applicable pricing is in the offer.

Can an identifier be removed? Yes, according to the applicable terms and account configuration.

This article is explanatory. The individual offer and applicable agreements prevail if they differ from it.

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