# 2PayApp

> Receive, hold, exchange and send EUR, GBP and USD with 2PayApp. Access SEPA, Faster Payments, SWIFT, ACH, GB IBANs and merchant settlement capabilities.

2PAYAPP LIMITED is incorporated in British Columbia, Canada and registered with FINTRAC as a Money Services Business under registration number M23468538. FINTRAC registration is a legal registration requirement; it is not a banking licence and does not constitute an endorsement by FINTRAC. 2PayApp is not a bank.

Accounts, currencies, payment rails, account details, virtual IBANs, transaction limits and acquiring settlement capabilities are subject to onboarding, compliance approval, provider availability and the customer's approved account configuration.

The site is published in 13 languages under a locale prefix (`/en/…`, `/de/…`). The English copy below is the source; the others are translations of it.

## Product and reference pages

- [Business Payment Account](https://2payapp.com/en/business-payment-account): Multi-currency business payment account — EUR, GBP, USD
- [Merchant Settlement Account](https://2payapp.com/en/merchant-settlement-account): Receiving acquiring settlement payouts from PSPs and acquirers
- [Virtual IBANs](https://2payapp.com/en/virtual-ibans): Dedicated GB IBAN and virtual IBANs, and what each one is
- [Payment Rails](https://2payapp.com/en/payment-rails): SEPA, SEPA Instant, Faster Payments, SWIFT and ACH — coverage and timing
- [Pricing](https://2payapp.com/en/pricing): Published fees and limits
- [Eligibility](https://2payapp.com/en/eligibility): Which businesses and jurisdictions can apply
- [Account Opening](https://2payapp.com/en/account-opening): Onboarding process and the documents required
- [Compliance and Fund Protection](https://2payapp.com/en/compliance-and-safeguarding): KYC, AML and how customer funds are handled
- [Company and Regulatory Information](https://2payapp.com/en/company-and-regulatory-information): Legal entity, registered address and FINTRAC registration details
- [Business Payments Glossary](https://2payapp.com/en/glossary): Definitions of the payment terms used across the site
- [Blog](https://2payapp.com/en/blog): Index of the guides listed below, with the current set
- [Help](https://2payapp.com/en/help): Index of the Help articles listed below — how the account works before you apply
- [Trust articles](https://2payapp.com/en/trust): Index of the Trust articles listed below — registrations, funds and obligations

## Guides

Every guide is also available as plain markdown at the same address with `.md` appended.

- [Receiving USD from abroad: ACH, wires and what non-residents run into](https://2payapp.com/en/blog/us-business-payments-from-abroad.md): How ACH and USD wires differ, what non-resident companies find hardest about receiving dollars, and how to reduce returns and reconciliation work.
- [What is an IBAN, and what does it actually identify?](https://2payapp.com/en/blog/what-is-an-iban.md): What an IBAN is, how it differs from a SWIFT/BIC code, when an IBAN alone is enough, and how businesses use IBANs to cut rejected payments.
- [Why business accounts get frozen, and what prevents it](https://2payapp.com/en/blog/avoid-frozen-business-accounts.md): Accounts are rarely frozen at random. Learn the patterns that trigger a compliance review, and the evidence that resolves one quickly.
- [“High risk” explained: what the label means and what to do about it](https://2payapp.com/en/blog/high-risk-merchant-settlement.md): Why a sector gets classified high risk, what it changes in pricing, reserves and onboarding, and how to present a business that carries the label.
- [Gateway, acquirer, PSP, settlement account: who does what](https://2payapp.com/en/blog/payment-provider-vs-payment-gateway.md): Four roles get called the same thing and priced separately. Learn what a gateway, an acquirer, a PSP and a settlement account each actually do.
- [SEPA for business: the schemes, the timing, the edge cases](https://2payapp.com/en/blog/sepa-payments-for-business.md): SCT, SCT Inst and SEPA Direct Debit explained for finance teams: what settles when, what the charge model guarantees, and where SEPA stops.
- [SEPA or SWIFT: choosing the right rail for a business payment](https://2payapp.com/en/blog/sepa-vs-swift-for-business-payments.md): SEPA and SWIFT solve different problems. Compare settlement speed, currency coverage, cost structure and intermediary risk before you pick a rail.
- [The regulatory questions behind every cross-border payment](https://2payapp.com/en/blog/cross-border-payment-regulations.md): Who is authorised, how funds are held, what travels with a payment and what gets screened — the four questions that decide whether money moves.
- [What a cross-border payment actually costs you](https://2payapp.com/en/blog/cross-border-transaction-costs.md): The headline transfer fee is rarely the largest cost. Break down FX spread, intermediary deductions, lifting fees and reconciliation overhead.
- [Ecommerce settlement: from checkout to money you can use](https://2payapp.com/en/blog/ecommerce-payment-settlement.md): Why online sales and settled funds never match, how payout timing shapes working capital, and what to fix so settlements reconcile to orders.
- [When a multi-currency account is worth it, and when it isn't](https://2payapp.com/en/blog/multi-currency-business-account.md): Holding EUR, GBP and USD removes the double conversion — but only if you actually transact in them. A decision framework, with the maths.
- [Opening a European business payment account: what onboarding asks for](https://2payapp.com/en/blog/open-eu-business-payment-account.md): What providers verify when a company applies for euro payment capability, why applications are declined, and how to prepare so yours is not.

## Answers — Help

How the account works before you apply. Each entry is the article's own direct answer.
Every answer is also available as plain markdown at the same address with `.md` appended.

- [Are SEPA Instant payments always instant?](https://2payapp.com/en/help/payments-and-rails/are-sepa-instant-payments-always-instant.md): No. SEPA Instant is designed for rapid euro payments, but instant processing is available only when the sending institution supports the scheme, the receiving institution supports the scheme, the payment meets applicable limits and eligibility requirements, and the service is operational at the time of the transfer. If any condition is not met, the payment is not processed instantly.
- [Can I receive settlements from several acquirers?](https://2payapp.com/en/help/merchant-settlements/can-i-receive-settlements-from-several-acquirers.md): Subject to approval, merchants may receive settlement payouts from more than one acquiring provider. Virtual IBANs may be used to identify and separate incoming settlement flows by provider, store, website, project or legal entity. Availability depends on the account configuration and on the payout requirements of each acquiring provider, and each payment flow is reviewed.
- [Can my business receive acquiring settlements?](https://2payapp.com/en/help/merchant-settlements/can-my-business-receive-acquiring-settlements.md): Eligible online and offline merchants may use approved 2PayApp account details to receive settlement payouts from acquiring banks, payment service providers, payment facilitators and card-acquiring platforms. Approval of the account does not guarantee that a given acquiring provider will accept the details: each provider applies its own payout requirements, which must be confirmed separately.
- [Does every customer receive a GB IBAN and virtual IBANs?](https://2payapp.com/en/help/accounts-and-identifiers/does-every-customer-receive-account-identifiers.md): No. A dedicated GB IBAN may be available depending on eligibility, compliance approval and account configuration, and virtual IBANs are not included for every customer either. The number of identifiers, their currencies and their permitted payment types are determined during onboarding and stated in the individual offer.
- [How do virtual IBANs help with reconciliation?](https://2payapp.com/en/help/accounts-and-identifiers/how-do-virtual-ibans-help-with-reconciliation.md): A virtual IBAN gives an incoming payment a source before anyone looks at it. By assigning a distinct identifier to an acquiring provider, customer, store, website, entity, project or market, the payment can be associated with the correct flow on arrival. This can reduce manual matching, but it does not replace accounting controls, contracts or transaction evidence.
- [How does account opening work?](https://2payapp.com/en/help/getting-started/how-does-account-opening-work.md): Account opening is completed online in six steps: complete the application, upload company documents, verify directors and beneficial owners, demonstrate business activity, complete the compliance review, and receive an individual account offer. The account becomes operational after all required agreements and onboarding steps are complete.
- [How does currency exchange work?](https://2payapp.com/en/help/currency-exchange/how-does-currency-exchange-work.md): Currency exchange may be available between supported currency pairs, subject to the applicable rate, fees and service availability. The applicable exchange rate and fee should be displayed or communicated before a conversion is confirmed. When comparing cost, compare the complete executed exchange rate rather than reviewing only a separately stated service fee.
- [How long does onboarding take?](https://2payapp.com/en/help/getting-started/how-long-does-onboarding-take.md): 2PayApp does not publish a guaranteed onboarding time. The timeline depends on the company structure, business model, jurisdictions, completeness of the supporting documents and whether additional information is required. The largest factor a company controls is the quality of what it submits first.
- [What affects my final pricing?](https://2payapp.com/en/help/pricing/what-affects-my-final-pricing.md): Final pricing depends on the company's industry, ownership structure, registration and operating jurisdictions, expected monthly transaction volume, average and maximum transaction value, acquiring settlement volume, required currencies, payment corridors, number of account identifiers, compliance complexity and requested limits. It is confirmed after the business and payment profile has been reviewed.
- [What does a business account cost?](https://2payapp.com/en/help/pricing/what-does-a-business-account-cost.md): The published figures are indicative starting prices for eligible corporate customers: business-account opening from EUR 50, monthly maintenance from EUR 25, internal transfers from EUR 0, and SEPA in and out at 0.15% with a minimum of EUR 1. Additional fees may apply to other services, and the final fees applicable to a customer are stated in the individual commercial offer and current pricing schedule.
- [What information do merchants need to provide?](https://2payapp.com/en/help/merchant-settlements/what-information-do-merchants-provide.md): During onboarding, merchants may be asked for company and beneficial-owner information, a description of products or services, website or physical-location details, acquiring agreements, processing statements, expected monthly settlement volume, average and maximum transaction values, refund and chargeback information, customer and operating jurisdictions, settlement currencies and source-of-funds documentation. Additional information may be required depending on the industry and transaction profile.
- [What is a 2PayApp business payment account?](https://2payapp.com/en/help/getting-started/what-is-a-business-payment-account.md): A 2PayApp business payment account is a multi-currency account for eligible international companies. Depending on the approved configuration it can hold EUR, GBP and USD, send and receive payments through SEPA, SEPA Instant, Faster Payments, SWIFT and ACH, receive merchant settlement payouts, provide a dedicated GB IBAN and virtual IBANs, and support currency exchange. It is a payment account, not a bank account.
- [What is a dedicated GB IBAN?](https://2payapp.com/en/help/accounts-and-identifiers/what-is-a-dedicated-gb-iban.md): A dedicated IBAN is an account identifier assigned for use by a specific business customer under the applicable account arrangement. It may be used to receive approved customer payments, acquiring settlements and other commercial transfers. The payment rails available through it depend on the underlying account configuration, and not every customer receives one.
- [What is a virtual IBAN?](https://2payapp.com/en/help/accounts-and-identifiers/what-is-a-virtual-iban.md): A virtual IBAN is an account identifier linked to an underlying account arrangement. It can be assigned to a customer, acquiring provider, website, physical store, legal entity, project, geographical market or payment flow, so that incoming payments can be associated with the relevant source. A virtual IBAN does not necessarily constitute a separate bank account.
- [What is corporate crypto exchange?](https://2payapp.com/en/help/currency-exchange/what-is-corporate-crypto-exchange.md): Corporate crypto exchange lets eligible legal entities buy and sell supported digital assets directly from their 2PayApp EUR, GBP or USD business account, managing fiat-to-crypto and crypto-to-fiat operations through the online dashboard. The service is subject to compliance approval, supported assets, transaction limits, liquidity and service availability. 2PayApp does not provide investment, legal or tax advice through it, and digital-asset values fluctuate.
- [What is in the account offer?](https://2payapp.com/en/help/getting-started/what-is-in-the-account-offer.md): An approved customer receives an offer describing the available currencies, account details, payment rails, transaction limits, pricing, permitted account use and applicable legal terms. The offer is the document that turns a general product description into what your company actually has, and the account becomes operational once all required agreements and onboarding steps are complete.
- [What is the difference between merchant settlement and card acquiring?](https://2payapp.com/en/help/merchant-settlements/merchant-settlement-versus-card-acquiring.md): Card acquiring is the service that enables a merchant to accept and process customer card payments. Merchant settlement is the later payout of processed funds from the acquirer, PSP or platform to the merchant. 2PayApp provides a business payment account that may be used to receive approved settlements. It does not provide card acquiring, and opening an account does not by itself enable card acceptance.
- [Which currencies are supported?](https://2payapp.com/en/help/payments-and-rails/which-currencies-are-supported.md): The core supported account currencies are EUR, GBP and USD. Each is associated with different payment rails: EUR with SEPA, SEPA Instant and SWIFT; GBP with Faster Payments; USD with ACH and SWIFT. Which currencies and directions are enabled for a company depends on the approved account configuration.
- [Which documents will be requested?](https://2payapp.com/en/help/getting-started/which-documents-will-be-requested.md): Onboarding can require corporate records, ownership and director information, identity and address documents for directors, authorised representatives and beneficial owners, applicable licences, and evidence that the business actually operates. The exact list depends on the jurisdiction, entity type, ownership structure, industry, requested services and expected payment flows, and further documents can be requested during the review.
- [Which payment rail should my business use?](https://2payapp.com/en/help/payments-and-rails/which-rail-should-my-business-use.md): Choose the rail by currency and destination. SEPA is generally appropriate for standard EUR transfers within the SEPA area, and SEPA Instant for eligible time-sensitive euro payments. Faster Payments is generally used for eligible domestic GBP payments, and ACH for eligible US domestic USD payments. SWIFT is commonly used when an international payment cannot be completed through a local or regional network.
- [Which payment rails are available?](https://2payapp.com/en/help/payments-and-rails/which-payment-rails-are-available.md): Available payment rails may include SEPA and SEPA Instant for EUR, Faster Payments for GBP, ACH for USD, and SWIFT for international payments in supported currencies. Not every rail is enabled for every customer: the rails available to a company are determined after the compliance review and stated in the individual offer.
- [Who can apply for a 2PayApp business account?](https://2payapp.com/en/help/getting-started/who-can-apply.md): Companies registered inside or outside the European Union may apply for a 2PayApp business payment account. Applications may be considered from online and offline merchants, e-commerce businesses, professional-service companies, digital-service providers, importers and exporters, holdings and multi-entity businesses, and companies with international suppliers or contractors. Every application is assessed individually, and submitting one does not guarantee approval.
- [Why can a SWIFT payment arrive short?](https://2payapp.com/en/help/payments-and-rails/why-can-a-swift-payment-arrive-short.md): A SWIFT payment may pass through intermediary or correspondent institutions on its way to the beneficiary. Those institutions, and the beneficiary bank, may apply their own charges, which are outside 2PayApp's control. As a result the amount credited can be less than the amount sent. Processing time and the final amount depend on the currencies, route, correspondent institutions, fee instructions, beneficiary-bank charges and compliance reviews.
- [Will my acquirer accept 2PayApp account details?](https://2payapp.com/en/help/merchant-settlements/will-my-acquirer-accept-the-account-details.md): Not necessarily. Every acquiring provider applies its own requirements to settlement accounts, beneficiary countries, currencies and account identifiers. Account approval by 2PayApp does not bind your acquiring provider. Confirm with the provider that the proposed account details can be used before changing your settlement instructions.

## Answers — Trust

Who 2PayApp is, what its registrations do and do not cover, and what it does not claim. Each entry is the article's own direct answer.

- [How are customer funds held?](https://2payapp.com/en/trust/funds-and-providers/how-are-customer-funds-held.md): 2PayApp is not a bank. Depending on the service, customer funds and payment execution may involve regulated financial institutions or payment service providers. Customers should not assume that funds held through a payment platform carry the same protection as deposits held directly with a bank. The entity holding or safeguarding funds, the applicable regulatory framework and whether any deposit-protection or compensation scheme applies are identified in the customer agreement.
- [How can I recognise official 2PayApp communications?](https://2payapp.com/en/trust/security-and-contact/how-to-recognise-official-communications.md): Official 2PayApp contact reaches you through the platform, through your account manager or from support@2payapp.com. Treat any unexpected message that asks you to change beneficiary or settlement details, disclose credentials or act urgently as suspicious, and verify it through a channel you already had. A correct-looking sender name, logo or domain is not proof of identity.
- [How can I verify 2PayApp?](https://2payapp.com/en/trust/company-and-registrations/how-can-i-verify-2payapp.md): Verify 2PAYAPP LIMITED using its exact legal name and its registration numbers in official registries: the British Columbia corporate registry for incorporation number BC1403993, the FINTRAC Money Services Business Registry for M23468538, and the Bank of Canada payment service provider registry for RPS0002913. Check the registry itself rather than a logo, a marketing claim or a search-engine result.
- [How do I raise a complaint?](https://2payapp.com/en/trust/security-and-contact/how-do-i-raise-a-complaint.md): Complaints should first be submitted through the contact channel specified in your customer agreement. The published complaints procedure states the complaints email or form, the information you must provide, the acknowledgement time, the target response time, escalation options and any relevant external complaints body.
- [How is 2PayApp pricing determined?](https://2payapp.com/en/trust/pricing-and-limits/how-is-pricing-determined.md): 2PayApp publishes indicative starting prices, not a universal tariff. Final pricing depends on the company profile, industry, jurisdictions, transaction activity, currencies and required services, and is stated in the individual commercial offer and current pricing schedule issued after the review.
- [Is 2PayApp a bank?](https://2payapp.com/en/trust/company-and-registrations/is-2payapp-a-bank.md): No. 2PayApp is not a bank. 2PAYAPP LIMITED does not hold a banking licence and does not take deposits in its own name. The terms business account and business payment account describe what the service does; they are not a statement that 2PayApp is a deposit-taking bank.
- [What does the Bank of Canada registration cover?](https://2payapp.com/en/trust/company-and-registrations/what-does-the-bank-of-canada-registration-cover.md): 2PAYAPP LIMITED is registered with the Bank of Canada as a payment service provider under Canada's Retail Payment Activities Act, under registration number RPS0002913. It is a separate registration from the FINTRAC one, and both apply at the same time. It is not a banking licence and is not a guarantee of customer funds.
- [What does the FINTRAC registration mean?](https://2payapp.com/en/trust/company-and-registrations/what-does-the-fintrac-registration-mean.md): 2PAYAPP LIMITED is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Services Business under registration number M23468538. Registration is a legal requirement for the services it offers. It is not a banking licence and does not mean that FINTRAC licenses, approves or endorses the company.
- [What is 2PayApp?](https://2payapp.com/en/trust/company-and-registrations/what-is-2payapp.md): 2PayApp is a business payment platform for international companies that need to receive, hold, exchange and send EUR, GBP and USD, and to receive settlement payouts from acquiring providers. It is the operating name of 2PAYAPP LIMITED, a company incorporated in British Columbia, Canada. 2PayApp is not a bank and does not hold a banking licence.
- [What limits can apply?](https://2payapp.com/en/trust/pricing-and-limits/what-limits-can-apply.md): Transaction limits are part of the approved account configuration and are confirmed in the individual offer, not published as a universal figure. Limits can apply per transaction, per period, per currency, per payment rail or per direction. A capability being available does not mean it is unlimited.
- [Which activities are restricted?](https://2payapp.com/en/trust/compliance-checks/which-activities-are-restricted.md): 2PayApp may decline activity that is prohibited by law, outside the company's risk appetite, unsupported by a service provider or inconsistent with applicable financial-network rules. The current list of prohibited or restricted activities is included in the customer terms or published as a separate policy. A decision to decline is not a judgement about the legality of a business in its own market.
- [Which agreement applies to me?](https://2payapp.com/en/trust/funds-and-providers/which-agreement-applies-to-me.md): A 2PayApp business customer can be bound by more than one document. The customer agreement governs the relationship and the service; the individual offer records the currencies, account details, rails, limits, pricing and permitted use approved for that company; and separate provider terms can govern a service performed by another institution. Where a document and a public page differ, the document you accepted prevails.
- [Which countries and companies can be served?](https://2payapp.com/en/trust/service-availability/which-countries-and-companies-can-be-served.md): Companies registered inside or outside the European Union may apply for a 2PayApp business payment account. Whether a particular company can be served depends on supported jurisdictions, its business activity, its ownership structure, provider requirements and the compliance review. There is no published list of countries that guarantees service, and being registered in an accepted jurisdiction does not by itself mean approval.
- [Who provides the underlying services?](https://2payapp.com/en/trust/funds-and-providers/who-provides-the-underlying-services.md): 2PayApp provides the business payment platform and the customer relationship. Depending on the approved account configuration, regulated financial institutions or payment service providers may be involved in issuing account details, holding or safeguarding funds, executing payments, providing access to a payment rail and processing currency conversions. The providers involved in your configuration and their roles are described in your customer agreement.
- [Why am I asked about source of funds?](https://2payapp.com/en/trust/compliance-checks/why-am-i-asked-about-source-of-funds.md): A source-of-funds review establishes where the money used in a transaction or in the account came from, and whether that origin is consistent with the company profile that was approved. It can be requested at onboarding or later, for a specific payment or for a pattern of activity. Source of wealth is a different question — it concerns how the owners accumulated their overall financial position — and both can be requested.
- [Why are checks repeated after approval?](https://2payapp.com/en/trust/compliance-checks/why-are-checks-repeated-after-approval.md): Approval is based on the company profile described at onboarding. Transactions are monitored on an ongoing basis to determine whether they remain consistent with that profile, and information can be requested again when circumstances change or a review falls due. Customers are also expected to notify 2PayApp promptly of material changes to their business, rather than waiting to be asked.
- [Why can a payment be delayed or rejected?](https://2payapp.com/en/trust/compliance-checks/why-can-a-payment-be-delayed-or-rejected.md): A payment may be delayed, rejected, restricted or returned where required by applicable law, sanctions obligations, compliance policies, provider requirements, payment-network rules, or where the payment information is incomplete or inconsistent. A delay is not proof that anything is wrong, and a rejection is not a finding of wrongdoing. Some review detail cannot be disclosed.
- [Why do account features differ between customers?](https://2payapp.com/en/trust/service-availability/why-do-account-features-differ.md): Account features are not identical for every customer. The available currencies, payment rails, limits, account details and pricing are determined after the compliance review and stated in the individual offer. A capability described on the website is something the platform can provide, not a statement that it was approved for your company.
- [Why do you verify my company?](https://2payapp.com/en/trust/compliance-checks/why-do-you-verify-my-company.md): 2PayApp verifies the company, its directors and its beneficial owners to meet applicable legal obligations, provider requirements and its own compliance policies. Onboarding can include company and identity verification, director and beneficial-owner checks, sanctions and politically exposed person screening, source-of-funds and, where applicable, source-of-wealth review, adverse-information checks and an assessment of expected account activity. A verification request is a standard part of corporate onboarding and is not an accusation.

## Optional

- [Privacy Policy](https://2payapp.com/en/privacy-policy): Privacy Policy
- [Terms & Conditions for Individuals](https://2payapp.com/en/terms-and-conditions-individuals): Terms & Conditions for individuals
- [Terms & Conditions for Business](https://2payapp.com/en/terms-and-conditions-business): Terms & Conditions for businesses
- [Cookie Policy](https://2payapp.com/en/cookie-policy): Cookie Policy